Return & Refund Policy

1. Return Window

  • You have 15 days from the date of delivery to request a return.

  • Items must be unused, unopened, and in original packaging.

2. Non-Returnable Items

  • Perishable goods

  • Gift cards

  • Personalized items

  • Health & hygiene products (e.g., masks, undergarments)

3. Return Process

  • Email us at itslays007@gmail.com with your order number and reason.

  • Once approved, ship the product back at your expense (unless it's our error).

  • Refunds will be issued to the original payment method within 5–10 business days.

4. Damaged or Defective Items

If you received a damaged or faulty product, notify us within 48 hours of receipt with photo evidence.